Refund policy

We want you to love your purchase. Returns and exchanges are accepted within 7 days of delivery for unused, unwashed items in their original packaging with all tags intact.

How to Initiate a Return

Raise a return request through your account or email ecom.msd@mafatlals.com with your order number. Once your request is approved, please ship the product back to us.

Refunds

Refunds will be processed only after the returned product has been received at our office and successfully passes our quality inspection. Quality inspection typically takes 6–7 working days from the date of dispatch by the customer.

Refunds are initiated within 7 working days after the quality checks are successfully completed. Please note that all refunds will be processed via NEFT transfer only. COD handling charges paid at the time of placing the order are non-refundable.

Return & Reverse Shipping Charges

A flat reverse shipment fee of ₹100 per order will be deducted from the refund amount.

Colour & Size-Related Concerns

If you do not like the product due to colour or size-related preferences, only an exchange will be provided, subject to the product’s condition after quality inspection. Refunds will not be applicable in such cases.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please report it within 48 hours of delivery by emailing us with your order number and clear photos.

We will arrange a free replacement or process a full refund, as applicable.

Non-Returnable Items

*Clearance or sale items

*Made-to-order or customized products

*Gift cards

Gift Card Voucher for COD Returns

For COD orders, refunds will be issued exclusively as Store Credits in the form of a coupon code.