Refund policy

We want you to love your purchase. Returns and exchanges are accepted within 7 days of delivery for unused, unwashed items in their original packaging with all tags intact.

How to initiate a return:
Raise a return request through your account or email ecom.msd@mafatlals.com with your order number. Once your request is approved, please ship the product back to us.

Refunds:
Refunds will be processed only after the returned product has been received at our office and successfully passes our quality inspection, which typically takes 6–7 working days from the date of dispatch by the customer.

Please note that all refunds will be processed via NEFT transfer only. After the inspection is completed and the refund is approved, the amount will be credited within 7–10 business days.

Damaged or incorrect items:
If you receive a damaged, defective, or incorrect item, please report it within 48 hours of delivery by emailing us with your order number and clear photos. We will arrange a free replacement or process a full refund, as applicable.

Non-returnable items:

*Clearance or sale items

*Made-to-order or customized products

*Gift cards